SUPPORT SERVICES
Support that makes you feel…supported
At FYI the support we provide is always on hand and superior to industry standards. Our team is geared up to support thousands of FYI users, and action all requests promptly.
- Ongoing email support at no extra cost.
- Comprehensive eLearning program delivered in-app.
- Thousands of articles, videos and handy resources.
- FYI User Community sharing ideas and insights.
Help is always at hand
- Our technical support team is available during Australian, NZ and GMT business hours to answer your queries.
- For more complex issues, our onshore team will initiate an outbound call.
- With in-app support you can ask for help without leaving FYI.
Submit a request in-app, via the Help Centre or simply email our support team.
Support that exceeds industry standards
With support and development teams working closely together, issues are resolved quickly and prevented from re-occurring.
0
hours
guaranteed response time
0
or less
open queries on average
Help yourself, anytime
Access our growing library of help articles, release notes, video tutorials and other resources that will help you use FYI to its full potential. Find everything you need to know about using FYI as a new user, new admin, or seasoned FYI pro.
eLearning courses, available to all
Explore our comprehensive eLearning program delivered in-app and available to all FYI users at no extra cost. Put yourself to the test with interactive exercises that get you using FYI like a pro.
- Get up to speed with FYI with minimal time and effort.
- Complete each course at your own pace, and revisit any time.
- Keep track of your progress.
