How Nuvo is supporting growth across 25 offices with FYI
About Nuvo
With 25 offices, approximately 450 team members and 25,000 clients across the UK, Nuvo is an accounting firm that knows what it means to grow.
Over the past 15 years, the firm has expanded significantly, including through a series of acquisitions. But with that growth came increasing complexity. Managing client information, coordinating workflows and maintaining consistency across offices was becoming more challenging.
Nuvo needed a smarter, more connected way to manage its operations. With FYI, the firm has brought its workflows, documents and practice information together, creating a more consistent and scalable foundation for continued growth.
The challenge: Keeping pace with a growing practice
For Nuvo, growth has brought exciting opportunities, but also increasing operational complexity.
As the firm expanded through acquisitions, its teams needed to manage more clients, coordinate services across different offices and maintain a consistent approach to delivering work.
“Nuvo has grown quite a lot over the past few years. We’ve had quite a few acquisitions,” explains Daisy-Mae Pearson, Accountant at Nuvo.
With more clients and offices to coordinate, managing information efficiently was becoming increasingly important.
Before implementing FYI, Nuvo relied predominantly on spreadsheets to manage practice operations. Information was held across different files, creating unnecessary administration and making it difficult for teams to work from one consistent source of information.
Ben Knapp, Managing Director at Nuvo, recognised the need for a more connected approach.
“With such significant growth over the last 15 years, Nuvo recognised probably four years ago now, or maybe five years ago, that we really needed to get a unified system, particularly for our workflow management and our document storage.”
The firm needed a solution that could support its current operations while providing the flexibility to continue growing.
Bringing everything together with FYI
When evaluating practice management solutions, Nuvo wanted a platform that could connect its key operational processes rather than simply replace individual spreadsheets.
FYI offered an opportunity to bring workflow management, time and billing, and document storage together in one system.
For Ben, Managing Director at Nuvo, bringing these functions together has been one of the most valuable aspects of FYI.
But it wasn’t just FYI’s functionality that stood out.
For Nuvo, finding a technology partner willing to understand its requirements and accommodate the way the business worked was equally important.
After evaluating several solutions, the flexibility of FYI and the collaborative approach of the team helped set it apart.
Security was also a key consideration. With sensitive client information being managed across multiple offices, Nuvo valued FYI’s integration with Microsoft single sign-on and SharePoint, supporting its approach to secure document management and sharing.
Less administration, greater consistency
One of the most immediate benefits of FYI has been giving Nuvo’s teams a central place to access and manage information.
Previously, staff often needed to update the same information in multiple locations, search for the correct spreadsheet or wait for colleagues to finish working in shared files.
With FYI, that information is now managed centrally, reducing duplication and helping teams work more efficiently.
For Sam, Accountant at Nuvo, having everyone working from the same information has made a significant difference.
For a firm operating across 25 offices, having access to consistent, up-to-date information makes it easier for teams to collaborate and follow the same processes.
“Just having that standard output is a game changer,” Sam adds.
By moving away from disconnected spreadsheets, Nuvo has established a more consistent approach to managing its day-to-day operations.
Real time visibility
For Daisy-Mae, one of FYI’s most valuable features is the ability to see exactly where work stands.
“My favorite feature of FYI is being able to see a current real-time status update on all jobs in one place.”
Having this visibility helps Nuvo’s teams stay across work in progress and manage client activity more consistently.
FYI is also supporting a more streamlined approach to client onboarding, helping ensure the right information is captured and accessible across every office.
For a business that continues to expand through acquisitions, this consistency is especially important.
With people, processes and information brought together, Nuvo can maintain greater consistency as the business grows.
A partnership built for continued growth
For Nuvo, implementing FYI wasn’t simply about addressing immediate operational challenges. It was about finding a platform that could evolve alongside the firm.
“For me, FYI is the perfect partner for making that transition,” says Ben Knapp, Managing Director at Nuvo.
Ben highlights the close working relationship with the FYI team and their willingness to understand Nuvo’s requirements. That flexibility has been particularly valuable as the firm continues to grow and adapt.
Looking ahead, Nuvo remains focused on growth while delivering an even better service to its clients. Sam Hare, Accountant at Nuvo, sees FYI playing an important role in that journey.
“I think FYI is going to be pivotal, really, moving forwards for Nuvo’s continued growth, because obviously it’s part of our journey.”
With a more connected approach to managing information and workflows, Nuvo has established a stronger foundation to support its next stage of growth.
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